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June 24th, 2018

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Subject:Not so Hot Point..
Time:11:43 am
 The 3rd service engineer visit is now scheduled for the 29th, e.g. 21 days since it went wrong and 18 since I called it in. REALLY not impressed.

Also posted at https://ffutures.dreamwidth.org/2126753.html, where there are comment count unavailable comments. Please comment here or there using OpenID.
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curiouswombat
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Time:2018-06-24 10:20 pm (UTC)
Oh Good Grief!
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ffutures
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Time:2018-06-25 09:50 am (UTC)
Fortunately I have helpful neighbours downstairs and I've done a couple of washes in their machine.
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whswhs
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Time:2018-06-24 10:36 pm (UTC)
That sounds like really terrible customer service. Is it the manufacturer's service department that's screwing up like this, or are you dealing with some sort of generalized repair service?
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ffutures
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Time:2018-06-25 09:49 am (UTC)
The latter - they do most of the contract servicing in London, I think.
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whswhs
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Time:2018-06-25 07:31 pm (UTC)
So (a) they don't have any competitors you could turn to and (b) if you changed brands you'd probably still be dealiing with them? (Not that buying a new washing machine seems like a very affordable way to deal with poor service in any case.) That sounds like an invitation to what economists call "market failure." My sympathies.
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